Multi-location clinic site and contact flows
Clearer routing across branches, faster path to the right service.
Healthcare
Multi-loc.
Contact UX
MENA
Zaytoun Clinics
- Healthcare UX
- Multi-location Structure
- Contact Flow Design
Worked on service presentation and contact flow structure across clinic locations for Zaytoun Clinics — improving clarity for users finding the right branch and service.
The challenge
Multi-location healthcare experiences can become confusing when branch and service information is not well structured, slowing patient action.
The approach
- Re-organized clinic structure around location and service together.
- Designed location-based information flow so the right branch was easy to find.
- Streamlined the contact journey across branches.
The outcome
Improved clarity for users looking for the right branch and service information, with a smoother contact journey.
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